cares about your privacy. For this reason, we collect
and use personal data only as it might be needed for us to deliver to
you our world-class products, services, websites and mobile applications
(collectively, our “Services”). Your personal data includes information
- Telephone number
- Email address
- Other data collected that could directly or indirectly identify you.
collect, and how and why we use your personal data. It also describes
options we provide for you to access, update or otherwise take control
of your personal data that we process.
at any time you have questions about our practices or any of your
rights described below, you may reach our Data Protection Officer
(“DPO”) and our dedicated team that supports this office by contacting
us at . This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
What information do we collect?
collect information so that we can provide the best possible experience
when you utilize our Services. Much of what you likely consider
personal data is collected directly from you when you:
create an account or purchase any of our Services (ex: billing
information, including name, address, credit card number, government
(2) request assistance from our award-winning customer support team (ex: phone number);
(3) complete contact forms or request newsletters or other information from us (ex: email); or
participate in contests and surveys, apply for a job, or otherwise
participate in activities we promote that might require information
we also collect additional information when delivering our Services to
you to ensure necessary and optimal performance. These methods of
collection may not be as obvious to you, so we wanted to highlight and
explain below a bit more about what these might be (as they vary from
time to time) and how they work:
Account related information is
collected in association with your use of our Services, such as account
number, purchases, when products renew or expire, information requests,
and customer service requests and notes or details explaining what you
asked for and how we responded.
Cookies and similar technologies on
our websites and our mobile applications allow us to track your
browsing behavior, links clicked, items purchased, your device type, and
to collect various data, including analytics, about how you use and
interact with our Services. This allows us to provide you with more
relevant product offerings, a better experience on our sites and mobile
applications, and to collect, analyze and improve the performance of our
Services. We may also collect your location (IP address) so that we can
personalize our Services. For additional information, and to learn how
Data about Usage of Services is
automatically collected when you use and interact with our Services,
including metadata, log files, cookie/device IDs, page load time,
server response time, and approximatelocation
information to measure website performance and improve
our systems, including optimizing DNS resolution, network routing and
server configurations. Specifically, interactions with the features,
content and links (including those of third-parties, such as social
media plugins) contained within the Services, Internet Protocol (IP)
address, browser type and settings, the date and time the Services were
used, information about browser configuration and plugins, language
preferences and cookie data, information about devices accessing the
Services, including type of device, what operating system is used,
device settings, application IDs, unique device identifiers and error
data is collected.
Supplemented Data may
be received about you from other sources, including publicly available
databases or third parties from whom we have purchased data, in which
case we may combine this data with information we already have about you
so that we can update, expand and analyze the accuracy of our records,
identify new customers, and provide products and services that may be of
interest to you. If you provide us personal information about
others, or if others give us your information, we will only use that
information for the specific reason for which it was provided to us.
How we utilize information.
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating and enhancing the Services we provide to you. We
collect various information relating to your purchase, use and/or
interactions with our Services. We utilize this information to:
- Improve and optimize the operation and performance of our Services (again, including our websites and mobile applications)
- Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
- Detect and prevent fraud and abuse of our Services and systems
- Collecting aggregate statistics about use of the Services
- Understand and analyze how you use our Services and what products and services are most relevant to you.
much of the data collected is aggregated or statistical data about how
individuals use our Services, and is not linked to any personal data,
but to the extent it is itself personal data, or is linked or linkable
to personal data, we treat it accordingly.
Sharing with trusted third parties. We
may share your personal data with affiliated companies within our
corporate family, with third parties with which we have partnered to
allow you to integrate their services into our own Services, and with
trusted third party service providers as necessary for them to perform
services on our behalf, such as:
- Processing credit card payments
- Serving advertisements
- Conducting contests or surveys
- Performing analysis of our Services and customers demographics
- Communicating with you, such as by way email or survey delivery
- Customer relationship management.
only share your personal data as necessary for any third party to
provide the services as requested or as needed on our behalf. These
third parties (and any subcontractors) are subject to strict data
processing terms and conditions and are prohibited from utilizing,
sharing or retaining your personal data for any purpose other than as
they have been specifically contracted for (or without your consent).
Communicating with you. We
may contact you directly or through a third party service provider
regarding products or services you have signed up or purchased from us,
such as necessary to deliver transactional or service related
communications. We may also contact you with
offers for additional services we think you’ll find valuable if you give
us consent, or where allowed based upon legitimate interests. You don’t
need to provide consent as a condition to purchase our goods or
services. These contacts may include:
- Text (SMS) messages
- Telephone calls
- Automated phone calls or text messages.
may also update your subscription preferences with respect to receiving
communications from us and/or our partners by signing into your account
and visiting “Account Settings” page.
we collect information from you in connection with a co-branded offer,
it will be clear at the point of collection who is collecting the
describe any choice options you have in regards to the use and/or
sharing of your personal data with a co-branded partner, as well as how
to exercise those options.
you make use of a service that allows you to import contacts (ex. using
email marketing services to send emails on your behalf), we will only
use the contacts and any other personal information for the requested
service. If you believe that anyone has provided us with your personal
information and you would like to request that it be removed from our
database, please contact us at .
Transfer of personal data abroad.
If you utilize our Services from a country other than the country where
our servers are located, your communications with us may result in
transferring your personal data across international borders. Also, when
you call us or initiate a chat, we may provide you with support from
one of our global locations outside your country of origin. In these
Compliance with legal, regulatory and law enforcement requests.
We cooperate with government and law enforcement officials and private
parties to enforce and comply with the law. We will disclose any
information about you to government or law enforcement officials or
private parties as we, in our sole discretion, believe necessary or
appropriate to respond to claims and legal process (such as subpoena
requests), to protect our property and rights or the property and rights
of a third party, to protect the safety of the public or any person, or
to prevent or stop activity we consider to be illegal or unethical.
the extent we are legally permitted to do so, we will take reasonable
steps to notify you in the event that we are required to provide your
personal information to third parties as part of legal process. We will
also share your information to the extent necessary to comply with ICANN
or any ccTLD rules, regulations and policies when you register a domain
name with us. For reasons critical to maintaining the security, stability and resiliency of the Internet, this
includes the transfer of domain name registration information to the
underlying domain registry operator and escrow provider, and publication
of that information as required by ICANN in the public WHOIS database.
We use multiple web analytics tools provided by service partners such
as Google Analytics, MixPanel and Singular to collect information about
how you interact with our website or mobile applications, including what
pages you visit, what site you visited prior to visiting our website,
how much time you spend on each page, what operating system and web
browser you use and network and IP information. We use the information
provided by these tools to improve our Services. These tools place
persistent cookies in your browser to identify you as a unique user the
next time you visit our website. Each cookie cannot be used by anyone
other than the service provider (ex: Google for Google Analytics). The
information collected from the cookie may be transmitted to and stored
by these service partners on servers in a country other than the country
in which you reside. Though information collected does not include
personal data such as name, address, billing information, etc., the
information collected is used and shared by these service providers in
accordance with their individual privacy policies. You can control the
the ‘cookie banners” that may be presented (depending on URL of website
visited) when you first visit our webpages, or by utilizing settings in
your browser or third-party tools, such as Disconnect, Ghostery and others.
How we secure, store and retain your data.
follow generally accepted standards to store and protect the personal
data we collect, both during transmission and once received and stored,
including utilization of encryption where appropriate.
retain personal data only for as long as necessary to provide the
Services you have requested and thereafter for a variety of legitimate
legal or business purposes. These might include retention periods:
- mandated by law, contract or similar obligations applicable to our business operations;
- for preserving, resolving, defending or enforcing our legal/contractual rights; or
- needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data, you can contact us at .
‘Do Not Track’ notifications.
browsers allow you to automatically notify websites you visit not to
track you using a “Do Not Track” signal. There is no consensus among
industry participants as to what “Do Not Track” means in this context.
Like many websites and online services, we currently do not alter our
practices when we receive a “Do Not Track” signal from a visitor’s
browser. To find out more about “Do Not Track,” you may wish to
Services are available for purchase only for those over the age of
18. Our Services are not targeted to, intended to be consumed by
or designed to entice individuals under the age of 18. If you know of or
have reason to believe anyone under the age of 18 has provided us with
any personal data, please contact us.
aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it. If we make material changes to
notice on our home page, at least thirty (30) days prior to the
implementation of the changes.
you have any privacy-related questions, concerns or complaints about
Office of the DPO by email at . In the alternative, you may contact us by either of the following means:
- By Mail: Attn: ,, ,, .
- By Phone: .
We will respond to all requests, inquiries or concerns within thirty (30) days.